Refund Request - Container Xpress

Enter your name*

Enter your email*

Enter your mobile phone number*

Enter your customer ID*

Sales Representative*

Enter the name of the sales representative who handled your order.

Why would you like to cancel your order?*

If you were transferred to another sales rep, would you like to continue with your order?*

Yes
No

Would you recommend the sales representative to another client?*

Yes
No

How would you rate the sales representative?*

Do you agree that the total amount will be refunded to the account the payment was made from?*

Yes
No

Do you give consent for our security team to contact you in case your input is required at any point during reviewing your refund request?*

Yes
No

Did the sales representative ask you to cancel your order and promised you a better and cheaper offer with another company?*

Yes
No

Do you agree that the information provided above is correct?*

Yes
No

Your refund request will be reviewed by management and once the transfer has been approved. You will receive your refund through the same method of payment and to the same account. For security reasons, refund requests are manually reviewed by our security team and approved by top level management. The total time for a refund to be reviewed, approved and transferred is 45 days. We take refund requests very seriously as it is directly linked to the customer experience. This enables us to constantly improve our services and ensure that we have happy clients. Your input will be greatly appreciated.